Frequently Asked Questions

How can I order the equipment?

Please send us a request by email or call us by one of the phone numbers indicated in the header and the footer of the site. Alternatively, click on any feedback button. Also, if you have selected any specific equipment, an order form will open for you on the shopping cart page.

What payment methods do you offer?

You can pay for your order by bank transfer, credit card, or cash. Read more on the Payment Methods page.

Can I pay by credit card?

Of course, we will send you an invoice for payment by credit card through the Stripe system (fee of 3%).

Is there a warranty on the equipment sold?

Surely. We give a guarantee of 12 months for the new and 6 months for the restored equipment.

What kind of delivery is there?

We offer air and land delivery via DB Schenker, as well as express delivery via UPS, DHL Express.

How much is the delivery?

We calculate the cost of the delivery depending on the volume, weight of the cargo — the appropriate method of delivery, which in turn depends on the size of the ordered equipment.

How long does the delivery of the equipment take?

The deadlines depend on the delivery method. Usually, they are from 1 to 8 business days. See page Delivery.

What is the condition of the used equipment?

All reconditioned equipment has been overhauled and is in excellent condition.

Can I have a discount?

Yes, we offer a discount. It depends on the amount of the order and the number of products ordered.

Can I come to Cologne and check the equipment at work?

Yes, of course. You are welcome!

Do the prices shown on the website already include taxes?

No, all prices are export prices without taxes and transportation costs.

Do I have to pay German VAT extra?

No. If you are ordering from the EU, please let us know your tax number EU VAT. If you order from outside the EU, then you also do not have to pay German VAT. More information on the Payment Methods page.

Do the prices shown on the website already include the cost of transportation?

No, all prices are shown without shipping costs that are calculated separately for the order upon customer request.

Perhaps, you have other questions. in this case, write to us, and we will respond immediately on any subject that interests you:


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